I *hate* Extreme. They're bidding fair to outrank 3Com for the worst switch vendor ever to ship a product.
I really hate support managers who try to offer you lots of fairly random, non-relevant choices and then say you're not being cooperative when you point out that none of them are relevant to the problem at hand. No, giving me the choice between an incompetent person now or a competent person in 24 hours isn't a valid choice for an ongoing emergency.
And dude, seriously, I'm not your girlfriend. I'm not your bitch, and this ain't a personal argument. Just because you don't like the facts that I present to you does not mean that hanging up on me is an acceptable method of communication. Wow. I've got several million dollars worth of equipment here, and I'm trying to negotiate support issues with adolescents.